Return and Exchange
Our ultimate goal is to satisfy our customers. We support our goods and services and hope that the customer is satisfied with them. We will always try to meet the needs of our customers - our philosophy is fair and reasonable to treat them. We fully support you in receiving unsatisfactory package of food, take a return measure. You only need to return to our goods in 30 days can be. Please note that the product must be unused and can not be damaged.
About return and replacement
You can return the merchandise of the Fineopt store by mail.
For the best service and selection, please order your replacement product online, please send an email or contact our online customer service for help.
Exceptions and special instructions
Please send an email to our service department to assist in returning oversized items or other unusual items.
All refunds will be credited to your original form of payment. Items returned by mail: If you order by credit card, we will refund your credit to your account within 15 business days. This will appear in your next statement, depending on the issuing bank and / or the billing period. If you require an exchange, your account will be charged with a record of new items and credited back.
Gift card can not be returned.
Please follow the instructions in the shipment and return the exquisite part by mail. Return your package via the shipping method you choose, and need a return sign. In order to protect your interests, you must ensure that the package is intact.
While we are constantly working to reduce waste and reduce the impact on the environment, please note that your order may arrive in a slightly used transport box.
Are there other problems? Send an email or chat with us.